Objectives of this Role

• Develop comprehensive help documentation that meets organizational standards
• Obtain a deep understanding of products and services from product, engineering, and customer success teams to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, utilizing language that sets our users up for success
• Help develop and maintain detailed database of appropriate reference materials, providing clear instructional material for our users to use Goldcast successfully
• Evaluate current content and develop innovative approaches for improvement