As a technical writer, you will take the lead in creating and updating technical documentation and other content, as well as maintaining and improving the content management systems for their distribution. Your process-driven thinking, high attention to detail, and impeccable writing skills will help you develop clear and accessible content that enables Soracom customers to quickly and reliably learn about Soracom's platform of IoT solutions, and to find answers to technical questions they may have. Your content will be highly regarded by both customers and teammates alike as the first and often best option for reducing the friction of understanding challenging topics.

You will primarily work alongside Soracom's Customer Reliability Engineers (CREs), a team whose mission is to help customers succeed in their IoT journey by reducing anxiety to zero. Together, you will gather customer feedback to identify the areas where customers still struggle to understand various technical topics and to discuss the best ways for improving the quality of content. You will also collaborate with solutions architects and engineers to understand how your content can serve as a foundation for developing IoT best practices, helping customers to continue regarding Soracom's documentation among the best IoT technical content available. Overall, your content will be one of the cornerstones that directly helps Soracom customers to succeed and in turn contributes to Soracom's continued growth.